We're here to help! For answers to your questions or problems, please select a topic from the list below.
Contact Customer Service
Toll Free: (866) 279-0681 (United States and Canada only)
International Callers: 001-301-664-8700
Hours: 8:00 am to 6:00 pm Eastern Standard Time, Monday - Friday
You should have received an email confirmation after your order was placed, sent to the email address that is tied to your account. Once you place your order, you should expect to receive it in 5-7 business days.
It is very easy to keep track of your order history and account information. Once you are logged in, click on your name on the top right corner of the screen. That will take you to “my account,” and on the top right corner of that screen, click on the link under “my order history.” You can find orders placed within the last year, month, or a complete history of your orders, complete with tracking numbers.
You may return any product with the exception of PDA products within 30 days for a full refund. After 30 days, the return and subsequent refund is subject to a 25% restocking fee. Resellers: When a book is discontinued and goes out of print, you may return your stock of that item for up to 90 days from the discontinued date. All returns should be sent to ASHP Returns, 1780A Crossroads Drive, Odenton, MD 21113
All purchase orders must be mailed or faxed in. They can be sent to our customer service at 301-657-1251 or mailed to the address below:
ASHP Payment Center
PO Box 17693
Baltimore, MD 21297
Availability (Out of Stock)
When the message appears saying a product is out of stock, there could be a number of reasons. If it is a new title that has not yet been released, it is still available for back orders. You can purchase the product now and it will ship to you as soon as the publication is available. Keep in mind that you will only be charged for the product once it is ready to send out. Other times, items could be out of stock because new copies are being printed and they are not yet available. Again, these orders could be placed at any time and you will be notified when the back ordered item it sent out.
Updating E-mail, Mailing Address, and Billing Information
To update your e-mail, mailing address and billing information click on the My Account link in the top right-hand corner of the website, login with your user id, and then make the necessary changes.
Accessing and Changing Your Password
You can access your password directly within your personal account page by clicking on the My Account link in the top right-hand corner of the website. If you have forgotten your password, then click on the Login link in the top corner and select the "Forgot Your Password?" link on the sign in page.
Getting off the ASHP Mailing List
If you no longer want to receive publications emails, simply click the “unsubscribe” link at the end of any email you receive. If you no longer want to receive any emails from ASHP, please contact our customer service at firstname.lastname@example.org.
2014 Shipping and Handling Charges
PLEASE NOTE: Due to increased freight and postage costs over the years, ASHP is now charging shipping fees on orders.
| ||United States ||Canada ||Outside USA & Canada |
|Order Total ||Ground |
(Includes AK, HI, & PR)
|Shipping & Brokerage only |
Customer pays duties & taxes
|Customer pays duties & taxes |
|$1-$100- ||$10 ||$21 ||$36 |
|$101-$500 ||$16 ||$31 ||$56 |
|$501-$1,000 ||$42 ||$52 ||$130 |
|$1,001-$2,000 ||$88 ||$104 ||$312 |
|$2,001-$5,000 ||$156 ||$182 ||$520 |
|$5,001-$7,000 ||$182 ||$234 ||Contact your freight forwarder |
|$7,001-$9,000 ||$229 ||$312 ||Contact your freight forwarder |
|$9,001-$12,000 ||$286 ||$364 ||Contact your freight forwarder |
|>$12,001 ||Contact us ||Contact us ||Contact your freight forwarder |
ASHP encourages customers purchasing from outside the U.S. to contact an authorized agent. View a list of ASHP agents [PDF].
Discounts and Credits
ASHP sometimes provides offer codes for discounts on various products throughout the year. They may be found by following www.twitter.com/ASHPPubs, or in marketing advertisements. In order to receive the discount, simply enter the promotional code on the final check out page in the box next to the title you are purchasing.
ASHP offers bulk discounts for books and subscriptions published by ASHP only. The discount applies only towards multiple copies of the same product. The discount is as follows:
|Number of Copies Discount |
|5-9 ||10% |
|10-24 ||15% |
|25-49 ||20% |
|50-99 ||25% |
|100 or more ||30% |
For bulk orders over 10 items, please contact customer service at 866-279-0681, or email@example.com.
All ASHP products are on display and available for purchase at ASHP’s two meetings each year: the Summer Meeting in June and the Midyear Clinical Meeting in December. At those meetings, all books are sold at a 10% discount off the member price, but only if purchased on site. ASHP also exhibits at a number of association meetings each year, and offers discounts at those meetings as well.
Browser Issues and Cookies
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For sofeware support, please contact us at firstname.lastname@example.org or 301-664-8860.
Request an Exam Copy
To request an exam (review) copy of one of our titles, please fill out our adoption review request form. For more information, Chris Jezowski, Institutional Sales Representative at 847-245-3850 or email@example.com
Co-marketing a Product
If you are interested in co-marketing one of ASHP's products to resell to your members or customers, please contact Rachel Gellman at firstname.lastname@example.org, or 301-664-8836.
You may return any product with the exception of PDA products within 30 days for a full refund. After 30 days, the return and subsequent refund is subject to a 25% restocking fee. All returns should be sent to: ASHP Returns, 1780A Crossroads Drive, Odenton, MD 21113