Help and Support

We're here to help! For answers to your questions or problems, please select a topic from the list below.

Customer Service

Customer Service

Shipping

Technical Help

ASHP Policies

 

 

Your Account

Discounts and Credits

For Instructors

For Publishers

Customer Service

Contact Customer Service
Toll Free: (866) 279-0681 (United States and Canada only)
International Callers: 001-301-664-8700
Hours: 8:00 am to 6:00 pm Eastern Standard Time, Monday - Friday

Your Orders

Order Status
You should have received an email confirmation after your order was placed, sent to the email address that is tied to your account. Once you place your order, you should expect to receive it in 5-7 business days.

Order History
It is very easy to keep track of your order history and account information. Once you are logged in, click on your name on the top right corner of the screen. That will take you to “my account,” and on the top right corner of that screen, click on the link under “my order history.” You can find orders placed within the last year, month, or a complete history of your orders, complete with tracking numbers.

Returns
You may return any product with the exception of PDA products within 30 days for a full refund. After 30 days, the return and subsequent refund is subject to a 25% restocking fee. Resellers: When a book is discontinued and goes out of print, you may return your stock of that item for up to 90 days from the discontinued date. All returns should be sent to ASHP Returns, 1780A Crossroads Drive, Odenton, MD 21113

Purchase Orders
All purchase orders must be mailed or faxed in. They can be sent to our customer service at 301-657-1251 or mailed to the address below:

ASHP Payment Center
PO Box 17693
Baltimore, MD 21297

Availability (Out of Stock)
When the message appears saying a product is out of stock, there could be a number of reasons. If it is a new title that has not yet been released, it is still available for back orders. You can purchase the product now and it will ship to you as soon as the publication is available. Keep in mind that you will only be charged for the product once it is ready to send out. Other times, items could be out of stock because new copies are being printed and they are not yet available. Again, these orders could be placed at any time and you will be notified when the back ordered item it sent out.

Your Account

Updating E-mail, Mailing Address, and Billing Information
To update your e-mail, mailing address and billing information click on the My Account link in the top right-hand corner of the website, login with your user id, and then make the necessary changes.

Accessing and Changing Your Password
You can access your password directly within your personal account page by clicking on the My Account link in the top right-hand corner of the website. If you have forgotten your password, then click on the Login link in the top corner and select the "Forgot Your Password?" link on the sign in page.

Getting off the ASHP Mailing List
If you no longer want to receive publications emails, simply click the “unsubscribe” link at the end of any email you receive. If you no longer want to receive any emails from ASHP, please contact our customer service at custserv@ashp.org.

Shipping

2014 Shipping and Handling Charges

PLEASE NOTE: Due to increased freight and postage costs over the years, ASHP is now charging shipping fees on orders.

  United States Canada Outside USA & Canada
Order Total Ground
(Includes AK, HI, & PR)
Shipping & Brokerage only
Customer pays duties & taxes
Customer pays duties & taxes
$1-$100- $10 $21 $36
$101-$500  $16 $31 $56
$501-$1,000 $42 $52 $130
$1,001-$2,000 $88 $104 $312
$2,001-$5,000 $156 $182 $520
$5,001-$7,000 $182 $234 Contact your freight forwarder
$7,001-$9,000 $229 $312 Contact your freight forwarder
$9,001-$12,000 $286 $364 Contact your freight forwarder
>$12,001 Contact us Contact us Contact your freight forwarder

ASHP encourages customers purchasing from outside the U.S. to contact an authorized agent. View a list of ASHP agents [PDF].

Discounts and Credits

Online Discounts
ASHP sometimes provides offer codes for discounts on various products throughout the year. They may be found by following www.twitter.com/ASHPPubs, or in marketing advertisements. In order to receive the discount, simply enter the promotional code on the final check out page in the box next to the title you are purchasing. 

Bulk Discounts
ASHP offers bulk discounts for books and subscriptions published by ASHP only. The discount applies only towards multiple copies of the same product. The discount is as follows:

Number of Copies Discount
5-9 10%
10-24 15%
25-49 20%
50-99 25%
100 or more 30%

For bulk orders over 10 items, please contact customer service at 866-279-0681, or custserv@ashp.org.

Meeting Discounts
All ASHP products are on display and available for purchase at ASHP’s two meetings each year: the Summer Meeting in June and the Midyear Clinical Meeting in December. At those meetings, all books are sold at a 10% discount off the member price, but only if purchased on site. ASHP also exhibits at a number of association meetings each year, and offers discounts at those meetings as well.

Technical Help

Browser Issues and Cookies
Cookies are just bits of information; they cannot perform any operations by themselves. ASHP is committed to protecting your privacy. Our cookies do not contain any personally identifying information, but they do enable us to provide a Shopping Cart and to store your shipping and billing information between visits. Our affiliates or advertisers may also use cookies. ASHP encourages all companies who use cookies to follow appropriate privacy standards and policies, but we are not responsible for cookies placed by third parties. For more information, see our Privacy Policy.

To enable or disable cookies, you must do so within your browser application. Every browser places access to your cookie settings differently, so you may need to check your browser's help section or consult the manufacturer's Web site for information on changing cookie settings. If you've set your browser to reject cookies, you can still use our Web site, but you won't be able to purchase items.

Software Support
For sofeware support, please contact us at softwaresupport@ashp.org or 301-664-8860.

For Instructors

Request an Exam Copy

To request an exam (review) copy of one of our titles, please fill out our adoption review request formExternal Link. For more information, Chris Jezowski, Institutional Sales Representative at 847-245-3850 or cjezowski@ashp.org


For Publishers


Co-marketing a Product
If you are interested in co-marketing one of ASHP's products to resell to your members or customers, please contact Rachel Gellman at rgellman@ashp.org, or 301-664-8836.

ASHP Policies

Return policy
You may return any product with the exception of PDA products within 30 days for a full refund. After 30 days, the return and subsequent refund is subject to a 25% restocking fee. All returns should be sent to: ASHP Returns, 1780A Crossroads Drive, Odenton, MD 21113

Privacy policy
You can view ASHP's privacy policy at www.ashp.org/privacy.

 

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