Help and Support

We're here to help! For answers to your questions or problems, please select a topic from the list below.

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General Information/Quick Link

Your Account

Contact Us

Customer Service

Toll Free: (866) 279-0681 (United States and Canada only) International Callers: 001-301-664-8700 Hours: 8:00 am to 6:00 pm Eastern Standard Time, Monday - Friday

Chat: Have a question related to a product or your purchase? Simply click on CHAT in the top right navigation to open up a conversation with a  customer service representative.

Software Support For information related to AHFS Clinical Drug Information and ASHP’s Interactive Handbook on Injectable Drugs, contact softwaresupport@ashp.org.

Information for Instructors Request an Exam Copy To request an exam (review) copy of one of our titles, please fill out our adoption review request form. For more information, contact Chris Jezowski, Institutional Sales Representative at 847-245-3850 or cjezowski@ashp.org

Information for Authors To request permission to use ASHP copyrighted material from our publications or for more information on submitting a manuscript, please contact us at publications@ashp.org.

Information For Publishers Co-marketing opportunities If you are interested in co-marketing one of ASHP's products to resell to your members or customers or having ASHP co-market your product, contact marketing@ashp.org.

Shipping Rates 2018 Shipping and Handling Charges

Order Total United States (UPS Ground) Canada (UPS Shipping & Brokerage only/ Customer pays duties & taxes) Guaranteed-Outside U.S. & Canada (Customer pays duties & taxes)
$1-$50 $5 $10 $19
$51-$100 $10 $22 $40
$101-$500  $18 $34 $61
$501-$1,000 $46 $57 $142
$1,001-$2,000 $97 $113 $340
$2,001-$5,000 $170 $207 $567
$5,001-$7,000 $198 $255 Contact your freight forwarder
$7,001-$9,000 $250 $340 Contact your freight forwarder
$9,001-$12,000 $312 $398 Contact your freight forwarder
>$12,001 Contact us Contact us Contact your freight forwarder

ASHP encourages customers purchasing outside the U.S. to contact Eurospan at eurospan@turpin-distribution.com

Online Discounts ASHP sometimes provides offer codes for discounts on various products throughout the year. They may be found in marketing advertisements and promotions. In order to receive the discount, simply enter the promotional code within the checkout process. 

Bulk Discounts ASHP offers bulk discounts for books published by ASHP only. The discount applies only towards multiple copies of the same product. The discount is as follows:

Number of Copies Discount
5-9 10%
10-24 15%
25-49 20%
50-99 25%
100 or more 30%

For bulk orders over 100 items, please contact customer service at 866-279-0681, or custserv@ashp.org.

General Information/Quick Links

Browser Issues and Cookies Cookies are just bits of information; they cannot perform any operations by themselves. ASHP is committed to protecting your privacy. Our cookies do not contain any personally identifying information, but they do enable us to provide a Shopping Cart and to store your shipping and billing information between visits. Our affiliates or advertisers may also use cookies. ASHP encourages all companies who use cookies to follow appropriate privacy standards and policies, but we are not responsible for cookies placed by third parties. For more information, see our Privacy Policy.

To enable or disable cookies, you must do so within your browser application. Every browser places access to your cookie settings differently, so you may need to check your browser's help section or consult the manufacturer's Web site for information on changing cookie settings. If you've set your browser to reject cookies, you can still use our Web site, but you won't be able to purchase items.

Order by Mail If you prefer to mail or fax in your order, please use this form.

Order Details It is very easy to keep track of your order history and account information. Once you are logged in, click on MY ACCOUNT at the right corner of the screen. From there, scroll down and on the left side of the page click on "Purchasing History". You can find orders placed within the last year, month, or a complete history of your orders, complete with tracking numbers.

Order Status You should have received an email confirmation after your order was placed, sent to the email address that is tied to your account. Once you place your order, you should expect to receive it in 5-7 business days as long as it is in stock. For eBook orders, you will receive an email confirmation that day, and from there can go directly to My Library to view your eBooks purchased.

Pre-Order or Backorder A product will be shown as backordered if it is being reprinted and new inventory is on its way. It will appear as a pre-order if the book hasn’t published yet, and the availability date will be shown. For both cases, you will only be charged once the product is ready to be shipped.

Privacy policy You can view ASHP's privacy policy at www.ashp.org/privacy.

Purchase Orders All purchase orders must be mailed or faxed in. They can be sent to our customer service at 301-657-1251 or mailed to the address below:

ASHP Payment Center PO Box 17693 Baltimore, MD 21297

Return Policy You may return any product with the exception of eBooks within 30 days for a full refund. After 30 days, the return and subsequent refund is subject to a 25% restocking fee. Resellers: When a book is discontinued and goes out of print, you may return your stock of that item for up to 90 days from the discontinued date. All returns should be sent to ASHP Returns, 1780A Crossroads Drive, Odenton, MD 21113. If you accidentally purchased an eBook instead of the print version, you can make an exchange within 60 days.

Your Account

Updating E-mail, Mailing Address, and Billing Information To update your e-mail, mailing address and billing information click on the MY ACCOUNT link in the top right-hand corner of the website, login with your user id, and then make the necessary changes.

Accessing and Changing Your Password You can access your password directly within your personal account page by clicking MY ACCOUNT the top right  corner of the site. If you have forgotten your password, then click on the Login link in the top corner and select the "Forgot Your Password?" link on the sign in page.

Getting off the ASHP Mailing List If you don't want to receive specific types of emails from ASHP, simply click Manage My Subscription at the top of the message you receive. If you no longer want to receive any emails from ASHP, please contact our customer service at custserv@ashp.org or select "unsubscribe from all" on the email management page.

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