Long Description
This product is an ASHP Learning Center activity.
Overview
The Pharmacy Leadership Certificate: Management Basics is a self-guided, online learning activity that has been created for pharmacists and pharmacy technicians who are either new in their pharmacy leadership role; or are aspiring to, and preparing for, a pharmacy leadership position.
This well-rounded curriculum covers the essentials of pharmacy management including, but not limited to, the following:
- Human resources laws
- Hiring, supervising, and evaluating pharmacy staff
- Scheduling and staffing models
- Drug distribution, storage, and control
- Technology
- Formulary management
- Inventory control
- Medication safety
- Quality improvement
- Regulatory compliance
- Budgeting
- Monitoring financial performance and productivity
- Revenue cycle management
- Business plan development
- Practice management tools including change, project, talent, and time management
Professional Certificate Requirement
Once a learner has completed the educational curriculum, they will have the opportunity to complete an online comprehensive exam. Once the learner completes the exam (minimum 80% passing rate; unlimited attempts permitted), they will earn the professional certificate.
Learning Modules
Human Resources
ACPE Number: 0204-0000-22-719-H04-P & T
Credit Hours Earned: 3.75 contact hours
- Explain fundamental labor laws impacting human resources functions.
- Differentiate between exempt and non-exempt employees.
- Interpret anti-discrimination laws and reasonable accommodation requirements.
- Apply best practices for interviewing to avoid discriminatory practices.
- Explain recruitment strategies for various pharmacy personnel positions.
- Identify factors to consider when evaluating candidates.
- Compare recruiting and selection practices for internal versus external candidates.
- Recommend effective interviewing strategies for selecting the best candidates.
- Discuss the importance of communicating organization and department goals, and performance expectations to new pharmacy staff.
- Describe best practices for onboarding and training new pharmacy staff.
- Summarize the principles of highly reliable organizations and elements of effective safety huddles.
- List themes that are typically assessed in employee engagement surveys.
- Explain the fundamental responsibilities of frontline pharmacy supervisors.
- Identify key components of a job description.
- Explain the performance evaluation cycle.
- Summarize the relationship among organizational, departmental, and individual employee goals; and how these goals are relevant to employees' performance evaluations.
- Describe approaches to managing employee performance problems, including use of a progressive discipline process.
- Given a case scenario, evaluate a pharmacy employee's performance.
- Identify necessary information to create a department staffing plan.
- 20.Develop an effective staffing strategy given a budget of full-time equivalents (FTEs), operating hours, and service expectations.
- 21.Use fair and consistent principles to design a scheduling system.
- 22. Summarize the impact of unions on health care organizations.
- 23. Describe the national labor relations act (NLRA) and concept of right to work.
- 24. Analyze collective bargaining agreement requirements in health care.
Pharmacy Operations
ACPE Number: 0204-0000-22-720-H04-P & T
Credit Hours Earned: 2.5 contact hours
- Describe methods for drug storage, security, and control for different patient care areas (inpatient, procedural, ambulatory, clinic, provider offices, urgent care, and off-site locations).
- Explain regulatory requirements related to receipt, storage, and distribution of drugs.
- Categorize drug storage temperatures based on USP definitions.
- Discuss required components of medication orders.
- List pharmacy records that must be maintained.
- Describe best practices for drug repackaging.
- Describe the evolution of medication distribution systems in health systems.
- Evaluate current medication distribution systems.
- Explain advantages and disadvantages of various distribution systems.
- Summarize how medication distribution systems support pharmacy practice models.
- Describe current pharmacy technologies.
- Interpret evidence describing the impact of technology on the medication use process.
- Explain considerations for harmonizing technology across the pharmacy enterprise.
Pharmaceutical Supply Management
ACPE Number: 0204-0000-22-721-H04-P & T
Credit Hours Earned: 2 contact hours
- Explain the guiding principles of formulary decision-making.
- Evaluate the roles and responsibilities of a P&T committee.
- Analyze an example P&T committee structure and formulary approval process.
- List possible formulary designations to which medications may be categorized.
- Describe the relationship between wholesalers, group purchasing organizations, and health system pharmacies.
- Explain the functions of wholesalers and group purchasing organizations.
- Explain pharmaceutical pricing models.
- Summarize the impact of the 340B program on pharmaceutical pricing.
- Describe inventory control principles and processes.
- Explain strategies for preparing for and responding to drug shortages.
Safety and Quality
ACPE Number: 0204-0000-22-722-H04-P & T
Credit Hours Earned: 3 contact hours
- Define terms related to medication safety.
- Describe harm resulting from adverse drug events.
- Describe the concept of just culture.
- Explain the principles of high reliability organizations.
- Analyze how errors occur in the medication use process.
- Differentiate medication error risk by stages of the medication use process.
- Describe internal processes for reporting adverse drug events.
- Summarize external requirements for reporting adverse drug events.
- Interpret the National Coordinating Council for Medication Error Reporting and Prevention (NCC MERP) classification system for categorizing medication errors.
- Describe a framework for assessing and responding to errors.
- Evaluate strategies to prevent harm in the medication use system.
- Describe a systematic approach to reducing preventable harm in health systems.
- Explain why continuous quality improvement (CQI) is relevant to pharmacy leaders.
- Describe the four types of quality measures.
- Identify the six domains of health care quality.
- Identify the most common quality improvement methodologies.
- Describe each phase of the Plan-Do-Check-Act cycle.
Regulatory Compliance
ACPE Number: 0204-0000-22-723-H04-P & T
Credit Hours Earned: 1.75 contact hours
- Describe the regulatory landscape in hospitals and health systems.
- Interpret regulations related to controlled substances relevant to health-system pharmacy practice.
- Explain topics of state board of pharmacy rules that impact hospital pharmacy practice.
- Identify Centers for Medicare and Medicaid Services' (CMS) accreditation requirements and organizations with deeming authority.
- Explain United States Pharmacopeia (USP) standards relevant to health-system pharmacy practice.
- Describe drug disposal regulations at federal, state, and local levels.
Finance and Productivity
ACPE Number: 0204-0000-22-724-H04-P & T
Credit Hours Earned: 3.25 contact hours
- Describe, in brief, the headwinds facing hospital and pharmacy leaders in health care.
- Identify the role of the pharmacy executive and the role you can play.
- Explain, in brief, the business of health care in general, and pharmacy specifically.
- Explain the value equation.
- Describe fiscal services departments in health systems and their typical organizational structure.
- Explain the purpose and elements of each of the most common financial statements.
- Identify the key tenets of the budget and accounting cycles.
- Describe the key components of a pharmacy operating budget.
- Identify the key components of a capital budget.
- Describe strategies for securing minor and major capital resources.
- Explain the purposes of an operating review series (ORS).
- Describe the topics typically reviewed during an ORS meeting.
- Give examples of key performance indicators for functional/service areas within health system pharmacies.
- Apply common financial key performance indicators (fKPIs) to an example service area.
- Describe the importance of routine monitoring of financial performance including identifying budget variances.
- Explain the role of internal and external benchmarking in evaluating pharmacy productivity.
- Explain processes to ensure revenue capture through robust revenue cycle operations.
- Identify ways pharmacy can lead outpatient medical benefit revenue cycle.
- Evaluate payer requirements, including site of care restrictions.
- Describe strategies for developing a business plan for a pharmacy service.
- Justify a staff position given a case scenario to be presented to executive leadership.
Effective Tools for Practice Management
ACPE Number: 0204-0000-22-725-H04-P & T
Credit Hours Earned: 4.25 contact hours
- Summarize concepts described in change management literature.
- Analyze the human elements of change management.
- Describe effective strategies for engaging team members during times of change.
- Describe the four phases of project management.
- Identify key process points in a project.
- Explain the components of a project management template.
- Apply strategies for cultivating a high performing team.
- Adjust leadership styles according to a talent management matrix.
- Recommend scenarios where delegation is effectively utilized.
- Select tools to support effective time management.
- Apply strategies for managing multiple priorities.
- Explain principles for conducting effective meetings.
- Discuss the primary functions of committees.
- Describe a framework that organizes committee participation by roles, deliverables, and expectations.
- Explain the role networking plays in professional growth and development.
- Develop goals related to building and maintaining one’s professional network.